🔁 Return & Refunds Policy — Mayapi Shop

We want you to love your purchase! If something isn’t right, we’re here to help.

🛍️ Return Eligibility

• Items can be returned within 7 days of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order confirmation or receipt) is required.

🚫 Non-Returnable Items

• Sale or clearance items
• Personalized or custom-made products
• Items marked as “Final Sale”

📦 How to Return

1. Contact us at mayapishop@gmail.com or via Live Chat to initiate a return.
2. We’ll provide return instructions and a shipping address.
3. Pack the item securely and ship it back within 3 days of receiving return instructions.

💸 Refunds

• Once we receive and inspect your return, we’ll notify you of the approval status.
• Approved refunds are processed within 5–7 business days to your original payment method.
• Shipping fees are non-refundable unless the item was defective or incorrect.

⚠️ Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account or payment provider.
• Contact your bank or card issuer — processing times may vary.
• Still need help? Reach out to us directly.